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Senior Bilingual Lease End Advisor in Toronto at Hyundai Capital America

Date Posted: 7/25/2018

Job Snapshot

Job Description

The Senior Bilingual Analyst, Lease End Advisor will report into the Manager, Lease End and is responsible for providing exceptional customer service and advising customers on lease end options and obligations including managing the OEM call campaigns. The Senior Analyst will also assist with escalated customer calls and lease end service knowledge as well as assist with inbound customer calls.
Responsibilities:
  • Contacting customers and dealers prior to lease end to explain lease end return process as well as obtaining the customer’s intent on the end of their lease
  • Lead OEM call campaigns, working closely with the Sales team
  • Provide customers with information supporting HCCA retention
  • Service and resolve escalated calls
  • Assist team members by providing support to increase knowledge, quality and exceptional Lease End servicing skills
  • Execute plans to address and manage performance gaps
  • Identify processes and service enhancements improving Lease End servicing account handling and documentation, lease end supporting processes and maturity management

  • College Degree preferred in a related field
  • 3-5 years of related experience required
  • Lease End experience strongly preferred
  • Demonstrated customer service and call center skills
  • Strong problem-solving skills with the ability to research issues, analyze problems and make recommendations
  • Excellent organizational, interpersonal and business system skills
  • Ability to multi-task and prioritize goals to meet business objectives
  • Proven ability to cross train junior staff members
  • Ability to adapt to a fast-paced environment
  • Bilingual in English and French required

    Primary Location:  Canada-Ontario-Toronto
    Work Locations:  
    CAN - Toronto (HCCA)
    123 Front Street West, 10th Floor
    10th Floor
    Toronto, M5J 2M3


    Job:  Lease End & Remarketing
    Job Type:  Regular
    Job Level:  Individual Contributor
    Schedule:  Full-time
    Job Posting:  Jul 25, 2018