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Manager, Collections Strategy II in Newport Beach, CA at Hyundai Capital America

Date Posted: 9/25/2018

Job Snapshot

Job Description

Job Description

The Manager, Collections Strategy II is primarily responsible for strategy design and implementation for daily collection activity. This position works closely with the regional collection offices and the Risk department reviewing delinquency trends and portfolio performance, analyzing staffing performance and identifying areas of improvement, reviewing delinquency forecasting with MIS, and managing head count & staffing requirements. This position also works with internal project managers fro system changes and enhancements as well as the dialer strategy manager in relation to implementation of call strategies and performance analysis. The position requires regular presentations for internal review including strategy design & performance, operational activities, process/system enhancements and head count review. 

Duties and Responsibilities

1.Develop strategies to enhance operational performance. Work closely with operational teams to implement strategic changes. Develop monitoring tools to assist operational teams in managing new processes, workflows, and procedures.
2. Utilize statistical tools such as SAS to organize complex data and use statistical/modeling techniques for coming up with creative solutions to business problems.
3. Provide oversight and expertise for Collections Team developing a thorough knowledge and understanding of all HCA systems and business applications. Work closely with Collections to ensure workflows maximize productivity and efficiency.
4. Review and analyze delinquency trending. Provide operational insight to changing environments, process flow / work flow and other impacts to portfolio performance.
5. Review proposed changes to operational functions recommending appropriate solutions. Provide detailed analysis of proposed changes and develop business case for recommended changes.
6. Work and liaise with global teams at Headquarters to drive Collections operational performance
7. Manage and monitor vendor relationships. Provide analysis on performance and SLA’s. Make appropriate recommendations to management based on your analysis.
8. Perform all other duties as assigned.

Knowledge and Skills

Identify functional and technical knowledge, skills and key competencies that are essential to perform this job.
• Able to research detailed problems, analyze data and come to appropriate recommendations based on facts presented. Ability to present, in a manner allowing full understanding, the recommendation to other parties 
• Able to utilize SAS/SQL or similar tools to extract data
• Analytical with ability to work in a self directed environment
• Able to work well both as an individual contributor and as a member of a team. Strong organizational skills and can drive results through other associates 
• Excellent communication both orally and in writing. High degree of subject matter expertise in financial services industry particularly as it relates to collections and call centers
• Able to conceptualize for practical application. Adept at process improvement and process innovation. Copes well with change and can effectively propose changes while anticipating impact of these changes
• Strong knowledge of operational systems, operationally related software and business tools, Microsoft products, data analysis tools, presentation software, and data management software. Must be able to apply this knowledge in the financial services environment 


• Bachelor’s Degree or equivalent experience 
• 7 years collections experience (automotive preferred)
• Call center experience including call analysis, trending and call strategy
Primary Location:  United States-California-Newport Beach
Work Locations:  
Headquarters 2 (HCA_HQ2)
4000 MacArthur Blvd. Ste 1000 West Tower
Newport Beach, 92660


Job:  Operations Planning
Job Type:  Regular
Job Level:  Manager without Direct Reports
Schedule:  Full-time
Job Posting:  Jul 25, 2018