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Collector III in Plano, TX at Hyundai Capital America

Date Posted: 7/23/2018

Job Snapshot

Job Description

The Collector III collects on accounts that are 90–120 days past due. This collector also assigns accounts for repossession and manages the repossession vendor’s activity and is equally focused on finding the customer and/or the collateral. This position requires extensive skip tracing knowledge; this collector is the last attempt to prevent a loss from occurring

Duties and Responsibilities
1.Conduct skip tracing activity to locate the customer or collateral
2.Call all available phone numbers in an attempt to reach the right party to collect on accounts 90–120 days past due
3.Assign accounts for repossession and manage repossession vendors
4.Answer inbound phone calls
5. Document the servicing system with all activity
6. Queue management – ensure each account in the queue is properly worked in a timely manner
7. All other duties as assigned
Knowledge and Skills

•Typing – minimum 40 WPM
•Strong negotiations skills are required – Ability to negotiate mutually beneficial arrangements with a customer
• CBS call model knowledge a plus
• Strong communication skills are a must
• 10-key proficiency is required
• Skip Tracing Skills – extensive experience and knowledge of skip tracing tools is required
A high school diploma or GED equivalent required. A minimum of 5 years of collections experience or significant related experience required; automobile collections experience a plus. Extensive knowledge of skip tracing sources (i.e. Accurint). Experience with managing repossession vendors
Primary Location:  United States-Texas-Plano
Work Locations:  
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093


Job:  Collections
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Jul 23, 2018

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