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Collector I in Atlanta, GA at Hyundai Capital America

Date Posted: 6/11/2018

Job Snapshot

Job Description

Summary

A Collector I is primarily responsible for managing a queue of delinquent accounts from 30 to 59 days past due and taking some inbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. The Collector I position is vital to overall company performance.

Essential functions of the position:

Manage a queue of accounts from 30-59 days delinquent

Contact customers via telephone and make arrangements to bring the account current

Document all actions taken on an account

Update customer information such as phone numbers, e-mail, and address

Perform light skip tracing including 411 and some Accurint reports

All other duties as assigned

Secondary functions of the position:

Basic computer skill – Knowledge of windows including word and excel

Strong communication skills – Ability to clearly communicate thoughts and ideas

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with a customer

Skip Tracing Skills – Ability to utilize 411, reverse lookup, and other skip trace tools

Strong listening skills – Ability to listen and understand directions


1-3 years of collections experience

Automotive collections or college degree preferred


Primary Location:  United States-Georgia-Atlanta
Work Locations:  
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339


Job:  Collections
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Jun 11, 2018

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