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Bilingual Collector II (Spanish or Korean) in Atlanta, GA at Hyundai Capital America

Date Posted: 5/24/2018

Job Snapshot

Job Description

Summary:

A Collector II is responsible for managing a queue of delinquent accounts from 60 to 89 days past due and taking some inbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. Additional duties include repossession management including the assignment and follow up of the repossession process. The Collector II position is vital to loss mitigation and overall company performance.

Essential functions of the position:

Manage a queue of accounts from 60-89 days delinquent

Contact customers via telephone and make arrangements to bring the account current

Document all actions taken on an account

Update customer information such as phone numbers, e-mail, and address

Perform medium skip tracing utilizing internal tools such as Accurint and credit bureaus

Manage repossession process from initial assignment to vehicle pickup

All other duties as assigned

Secondary functions of the position:

Basic computer skill – Knowledge of windows including word and excel

Strong communication skills – Ability to clearly communicate thoughts and ideas

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with a customer

Skip Tracing Skills – Ability to utilize 411, reverse lookup, and other skip trace tools

Strong listening skills – Ability to listen and understand directions

 

Education and Experience:

2-4 years collection experience (automotive preferred)

High school graduate

Bachelor’s degree preferred

Hyundai is an Equal Opportunity Employer M/F/D/V.


Education and Experience:

2-4 years collection experience (automotive preferred)

High school graduate

Bachelor’s degree preferred


Primary Location:  United States-Georgia-Atlanta
Work Locations:  
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339


Job:  Collections
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Apr 17, 2018

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