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Analyst, Universal Lease End II in Atlanta, GA at Hyundai Capital America

Date Posted: 12/4/2018

Job Snapshot

Job Description

DUTIES AND RESPONSIBILITIES:
1. Answer calls from lease and retail balloon customers and Hyundai and Kia dealers to assist with processes and procedures associated with end of term. Deliver an excellent customer experience executing active listening, proper tone, and excellent use of business language and anticipating customer wants and needs.
2. Review and grade Lease-End Servicing and Lease Maturity Servicing telephone calls for compliance adherence.
3. Review account with outstanding end of term balance for billing adjustments and waivers. Resolve maturity bill disputes as required.
4. Research, review, and conduct root cause analysis resulting from internal requests from HCA dealers providing solutions beneficial to all parties.
5. Prepare end of balloon refinance documentation, follow up for odometer statements and power of attorney documents, and prepare end of term invoicing. Act as the HCA balloon liaison supporting all departments with balloon activities.
6. Cross train as requested to enhance department efficiencies and personal development for other duties and responsibilities as assigned.

KNOWLEDGE AND SKILLS:
-Strong communication skills - ability to effectively interact with all levels of internal and external business partners.
-Strong customer service and telephone skills.
-Work effectively in a team environment and be flexible to quickly adapt to assigned tasks per business need.
-Strong problem solving and analytical skills.
-Ability to understand analysis, technical processes and business systems.
-Excellent organizational, interpersonal and business system skills


EDUCATION AND EXPERIENCE

-Bachelor degree preferred
-Minimum 6 months in lease-end servicing
-3 Years of call center experience desired

Hyundai is an Equal Opportunity Employer  M/F/D/V


Primary Location:  United States-Georgia-Atlanta
Work Locations:  
Job:  Lease End & Remarketing
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Dec 4, 2018