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Analyst, Recovery II in Plano, TX at Hyundai Capital America

Date Posted: 11/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Plano, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

General Summary

Responsible for recovering deficiency accounts while managing multiple queues consisting of deficiency and secured charge off accounts. Negotiates to collect the full balance on charge off accounts, or make appropriate arrangements to increase recoveries.

Essential Job Function

Negotiate for balance in full or best arrangement on accounts in queue. Properly manage multiple charged-off account queues including deficiency, secured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others. Document the collection effort and Properly update customer information in the collection system. Identify and track accounts that need to be repossessed. Assign and follow through on out-for-repossession vehicles. Utilize various means of skip tracing to locate contactable phone numbers of customers and/or locate collateral. Comply with all policies and procedures

Work all queues efficiently so as to follow up according to guidelines set by supervisor

Handle incoming recovery related calls (insurance, legal, deficiency, skip, warranty, bankruptcy, etc)

Assist in special projects / task as needed

Knowledge and Skills

Must have good oral and written communication skills

Ability to learn and quickly adapt to multiple vendor account software and databases

Must have ability to multi-task, pay close attention to detail, and ability to work in fast paced environment

Must have strong negotiation skills

Excellent problem solving, planning, organizational and prioritization skills

Proficient to intermediate Microsoft Excel skills.

• High school diploma or GED.
• BA Degree is preferred
• Three (3) to five (5) years in a collections & recovery environment
• Experience recovering on deficiency accounts.
• Prefer experience working prime auto paper in a call center environment

Primary Location:  United States-Texas-Plano
Work Locations:  
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

Job:  Collections
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Nov 6, 2018


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