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Analyst, Recovery II in Atlanta, GA at Hyundai Capital America

Date Posted: 11/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Up to 5 year(s)
  • Date Posted:

Job Description

Executive Summary

Responsible for recovering deficiency accounts while managing multiple queues consisting of deficiency and secured charge off accounts. Negotiates to collect the full balance on charge off accounts, or make appropriate arrangements to increase recoveries.

Essential Job Functions

1.           Negotiate for balance in full or best arraignment on accounts in queue. Properly manage multiple charged-off account queues including deficiency, secured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others. Document the collection effort and Properly update customer information in the collection system. Identify and track accounts that need to be repossessed. Assign and follow through on out-for-repossession vehicles. Utilize various means of skip tracing to locate contactable phone numbers of customers and/or locate collateral. Comply with all policies and procedures

2.           Work all queues efficiently so as to follow up according to guidelines set by supervisor

3.           Handle incoming recovery related calls (insurance, legal, deficiency, skip, warranty, bankruptcy, etc)

4.           Assist in special projects / task as needed

Knowledge and Skills

•            Must have good oral and written communication skills

•            Ability to learn and quickly adapt to multiple vendor account software and databases

•            Must have ability to multi-task, pay close attention to detail, and ability to work in fast paced environment

•            Must have strong negotiation skills

•            Excellent problem solving, planning, organizational and prioritization skills

•            Proficient to intermediate Microsoft Excel skills. 

Education and Experience

•            High school diploma or GED.

•            BA Degree is preferred

•            Three (3) to five (5) years in a collections & recovery environment

•            Experience recovering on deficiency accounts.

•            Prefer experience working prime auto paper in a call center environment

•            Background in automotive financial services a plus. 

•            Must be familiar with FDCPA, GLB

Primary Location:  United States-Georgia-Atlanta
Work Locations:  
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339

Job:  Collections
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Nov 6, 2018


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