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Analyst, Operations Support II in Newport Beach, CA at Hyundai Capital America

Date Posted: 9/27/2018

Job Snapshot

Job Description

General Summary:

The Analyst, Operations Support II is responsible for the support of Collections, Recovery, and BK day to day strategy execution of strategic initiatives related to collection operations. This position supports the Manager to execute strategies with the operation units.  This position will provide support operations communications, alternative outreach channel administration, and agent onboarding.  The Analyst II will work with the Manager to support employee and operations development including internal strategy, operational performance, staffing management and strategy execution and provide analysis and performance results reporting.

Essential Job Function:


1.       Support the execution of strategies from the Collections Department Operations Leadership & Strategy team. Ensure proper execution.  

2.       Support employee and operations development including strategy, staffing and training

3.       Support alternative outreach channel administration

4.       Communications liaison for 3 anchor collections sites and management staff

5.       Support the daily operations of Collections, Recovery, Bankruptcy and Remarketing

6.       Perform all other duties as assigned


Knowledge and Skills:


•         Good oral and written communication skills.

•         Project management skills and demonstrated competency with research and analysis.

•         Able to work well both as an individual contributor and as a team member. Strong interpersonal skills

•         Skilled with project and presentation software including:  PowerPoint, Visio, MS Project, Excel, Access, and Word.


•         Bachelor’s degree in Business Administration, Accounting, Economics, Finance, or related experience.

•         3 year’s relevant experience, automotive finance industry preferred.  

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

Hyundai is an Equal Opportunity Employer  M/F/D/V

Primary Location:  United States-California-Newport Beach
Work Locations:  
Headquarters 2 (HCA_HQ2)
4000 MacArthur Blvd. Ste 1000 West Tower
Newport Beach, 92660

Job:  Operations Support
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Sep 26, 2018