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Analyst, Lease Maturity Servicing I in Atlanta, GA at Hyundai Capital America

Date Posted: 8/30/2018

Job Snapshot

Job Description

Summary:

The Maturity Bill Servicing Analyst is responsible for servicing lease end maturity bill inquires to include disposition fees, excess mileage, wear and tear and miscellaneous fees and charges. The Maturity Bill Servicing Analyst must be able to effectively communicate with lessees providing a clear explanation of balances owing and contractual obligations.

Essential Job Functions:

Receive inbound calls from customers informing of lease end obligations and charges due. Make outbound follow up calls to customers as required.

Review accounts for billing adjustments & waivers

Review and resolve maturity bill disputes as required

Note HCA business systems recording result of calls

Perform other tasks and duties as needed

Knowledge and Skills:

Good MS Office skills

Must have strong decision making, organizational, communication (written and verbal) and customer service skills

Excellent collaboration and teamwork skills

Excellent conflict resolution skills

Ability to perform simple mathematical calculations


Must be a high school graduate-Bachelor’s degree preferred

One to three years of related experience


Primary Location:  United States-Georgia-Atlanta
Work Locations:  
Atlanta, GA (HCA_AtlantaGA)
4100 Wildwood Pkwy
Atlanta, 30339


Job:  Lease End & Remarketing
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Aug 30, 2018

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