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Analyst, Dealer Support I in Plano, TX at Hyundai Capital America

Date Posted: 6/12/2018

Job Snapshot

Job Description


Position responsible for assisting HCA dealers with transactional requests related to the HCA consumer portfolio. The Dealer Support Analyst I will resolve dealer inquires and provide guidance to HCA dealers on HCA processing policies. Specific responsibilities include providing excellent dealer service, updating the system with notations and providing outstanding follow up. 

Essential functions of the position:

Receive inbound calls from HCA dealers related to the HCA consumer portfolio transactional requests timely. Perform noting, coding and updating entries in HCA business systems.

Make outbound calls to HCA dealers assisting with lease vehicle grounding requirements. 

Deliver an excellent dealer and customer experience executing active listening, proper tone and excellent use of business language and anticipating dealer and customer wants and needs.

Deliver written communications as needed via HCA internal communication tools to relevant HCA colleagues. 

Other duties as assigned

Secondary functions of the position:

Proficiency in Microsoft Excel/Access, and experience in data processing.

Excellent verbal presentation skills; ability to effectively build and maintain relationships.

Ability to multi-task and prioritize goals to meet business objectives.

Ability to understand analysis, technical processes and business systems.

Recall of a broad base of product knowledge

High School Diploma or GED

AA or equivalent combination of education and/or experience

1 year of related experience required; preferably in captive auto finance industry
Knowledge of how auto dealerships operate with specific knowledge of retail and lease financing

Primary Location:  United States-Texas-Plano
Work Locations:  
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

Job:  Lease End & Remarketing
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Jun 12, 2018