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Analyst, Collections Support II (DNC and Mature Lease) in Plano, TX at Hyundai Capital America

Date Posted: 9/25/2018

Job Snapshot

Job Description


The Analyst, Collections Support II is responsible for managing the DNC and Matured Lease Queue. Primary responsibility will be to protect HCA against any possible loss exposure while these accounts are housed in these two queues. Will be required to provide weekly updates to management and HCA’s Legal team when requested. This position will comply with internal policy and procedures on handling these specialty accounts. Will need to validate repossession assignments, updating account records, close agent assignments on paid down accounts, review fee exceptions, and assigning approved accounts to repossession agents. In addition they are the main point of contact for the work group when management is not available, handle escalated account issues and complete account reviews.


1. Will monitor and work accounts daily in the DNC queue. Will review accounts to make sure that they meet the DNC requirements as outlined in HCA’s policy and procedures. Will work with customers attorney’s, send out manual cure letters, review accounts for repossession and track progress of this queue weekly to protect against possible loss exposure.
2. Will monitor and work the Matures Lease portfolio daily. Matured Lease accounts will be generated from our Least End team and e-mailed to the Analyst, Collections Support II. Accounts will need to be added to the Mature Lease tracker, attempt customer contact for account resolution, assigned out for repossession, skip traced and charge off at month end if not resolved. 
3. Will update DNC and Matured Lease trackers daily. Monitor trackers for trends and report issues to management as they come up. Will send out updated trackers weekly to management for review.
4. Document all actions taken on accounts. Provide appropriate information and approval on all accounts that need to be placed out for repossession or action taken on them. Will perform medium to heavy skip tracing utilizing tools such as Accurint, credit bureaus, internet, etc.
5. Perform all other duties as assigned.


• Strong Computer Skills – Word, Excel and Power Point
• Strong organizational, prioritization skills and Time Management Skills 
• Ability to multi-task, attention to detail is a must and ability to work in a fast paced environment 
• Strong Communication Skills – Ability to clearly and accurately communicate information across the business unit 
• Decision Making – Ability to process data and make suggestions on process improvements and departmental initiatives
• Ability to work well with others 

• A high school diploma or GED equivalent required
• Minimum of 3 years collection experience (automotive finance industry preferred)
Primary Location:  United States-Texas-Plano
Work Locations:  
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093

Job:  Operations Support
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Sep 24, 2018


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