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Analyst, Collections Skip Tracing II in Plano, TX at Hyundai Capital America

Date Posted: 11/25/2018

Job Snapshot

Job Description

General Summary:

This position is primarily responsible to gather, analyze, compile, and report relevant information in an effort to locate customers, assist in the collection of delinquent accounts and or facilitate in the repossession of collateral. 

Essential Job Function:

1. Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information. 
2. Locate and contact customers via telephone to update missing/incorrect contact information and when necessary, make arrangements to bring delinquent accounts current or secure HCA collateral. 
3. Communicate with customers and other applicable 3rd parties to determine the location of collateral assigned to be repossessed.
4. Review and validate accounts with missing/incorrect contact information.
5. Properly document account information and input data in the appropriate systems.
6. Manage repossession process from initial account assignment to vehicle pickup.
7. All other duties as assigned.

Knowledge and Skills:

• Ability to service customers while keyboarding with minimum speed of 40 words/ minute. 
• Outstanding Investigative skills.
• Outstanding interpersonal, negotiation and communication skills. 
• Demonstrated problem solving ability. 
• General computer skills required.
• Skip Tracing Skills – Ability to utilize skip tracing technology and tools.

Education and Experience:

• A high school diploma or GED equivalent required. 
• 2-3 years customer skip tracing experience, including asset location.
• 1-2 years relevant experience in automotive finance discipline.
• 1-2 years collection experience.
Primary Location:  United States-Texas-Plano
Work Locations:  
Dallas, TX (HCA_DallasTX)
6100 W. Plano Parkway, Suite 2000
Suite 2000
Plano, 75093


Job:  Collections
Job Type:  Regular
Job Level:  Individual Contributor
Schedule:  Full-time
Job Posting:  Sep 24, 2018

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